In The Harbor -Susan Frew
Susan Frew on Using AI to Grow, Compete & Future-Proof Your Business
In the Harbor | Episode 30 featuring Susan Frew
What does it actually take to use AI without losing what makes your business human? Susan Frew, Google AI Certified keynote speaker, former Fortune 20 international VP, and INC 5000 CEO, breaks down how to implement AI in ways that actually work for small and mid-size businesses, not just Silicon Valley giants.
Susan has scaled multimillion-dollar companies, trained thousands of leaders in practical AI adoption, and helped organizations uncover hundreds of thousands in hidden savings through AI-driven strategies. Her approach is hands-on, no-nonsense, and built for real teams doing real work.
In this episode we cover:
→ Why AI won't take your job, but someone using AI might
→ The Pilot → Measure → Scale framework for rolling out AI without the chaos
→ How Susan helped one company save $133K on overtime and another eliminate $300K in late fees using custom GPTs
→ Mapping your Business DNA: History, Habits, Tech Stack, and People
→ Where to start with AI if you're overwhelmed or skeptical
→ The ethics and guardrails every business needs before going all-in
Whether you're a business owner, operator, or just trying to figure out where AI fits without replacing your people, this one's a must-listen.
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